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MSP Education Sessions

MSP Consulting is excited to announce you can host an Education Session in your community. Whether its at a local conference as presenters or as a Lunch and Learn in your community, we can bring relevant content to your constituents. Below is a list of popular education seminars to choose from. Don’t see one on the list? Contact us with your suggestion

Help Your Business Customers Mitigate Payment Acceptance Risk

Audience:  All – Businesses, Financial Institutions & Business Advisors

Businesses are inundated with information and news of data breeches, fraud and other threats to their business.   This session is geared towards educating participants on how to mitigate risk when it comes to fraud. This session will cover various business risks related to payments acceptance and offer ways to mitigate the threats. Using a case study format, participants learn about specific cases of breeches and fraud as well as specific situations where contracts can be a liability.

Audience:  Legal Industry focus

  • Improve efficiency of Client payment acceptance
  • Improve Accounts Receivable payment timeframes
  • Isolation of Operating Account payments and Trust payments – with integrated reporting to ease reconciliation
  • Easily enable Client payments via the web and invoice links

Any questions you have on these presentations, or to schedule a session for your customers or prospects, please contact Sara Kline at skline@msp-consulting.net.

Exceptional Customer Support & How it Differentiates you in the Marketplace

Audience: Financial Institutions

An often-over-looked and underutilized service can be the demise of a bank’s reputation. The truth is, business customers are paying attention to credit card processing and so should every bank interested in its reputation and in being seen as an advisor to their commercial customers. An estimated 30 million businesses worldwide are accepting credit cards. And while it may not be a top revenue generator for the bank, not investing time to make sure their solution is a value-added merchant services offering can cost the bank a lot of money and harm its reputation. This session will educate participants on:

  • Full transparency – how merchant processing really works – the players and the fees
  • The common sales tactics and misinformation that bleed money from your customer’s business
  • How to help control costs and improve the bottom-line for your customers
  • Understanding risks with bad contracts and mitigating steps and solutions
Maximizing Profitability with Value-Added Merchant Services

Audience: All – Businesses, Financial Institutions & Business Advisors

Long-term relationships are the essence of banking success. MSP Consulting maintains 95% customer retention year-to-year and we have captured the essentials in providing exceptional customer service. In this session, we will break down lessons learned over the years and will address topics centered around capturing customer loyalty. This session will provide participants knowledge to:

  • Enhance the customer experience with transparency and integrity
  • Understand how to act as true advisors to customers
  • Practice stewardship and customer support
  • Enhance internal attitudes to foster long-term growth
Payment Technologies Today and on the Horizon

Audience: All – Businesses, Financial Institutions & Business Advisors

Payment Technologies is rapidly changing and from one quarter to another, it appears new players enter the market, old ones leave, companies merge—it’s hard to keep up with all of the changes. This presentation will examine what has happened since the last conference and provide insight into the future of payments and impacts to business and banks. Topics may include:

  • Overview of omni-channel payment acceptance (mobile, ecommerce & beyond)
  • Make sense of the often-confusing marketplace
  • How to leverage new payment technologies ranging from industry-specific solutions to digital wallets to the latest FinTech innovations
  • What payment solutions are in the more distant future
Credit Card Payment Acceptance: Maximizing Profitability

Audience: Business focus, all industries

  • Full transparency – how merchant processing really works – the players and the fees
  • The common sales tactics and misinformation that bleed money from your business
  • How to control costs and improve the bottom-line
  • Understanding risks and mitigating steps and solutions
Managing Business Risk When Accepting Credit Cards

Audience: Business focus, all industries

  • Chargeback dispute processes & how to manage/reduce risk exposure
  • Common fraud techniques and preparing your business to avoid these pitfalls
  • PCI Security compliance & importance to your business
  • Understanding punitive contract terms
Providing High Performance Merchant Services

Audience: FI & Business Advisor focus

  • Overview of traditional Merchant Services solutions & approaches
  • Understanding challenges from your commercial clients’ point of view
  • Characteristics of High Performance Merchant Services
  • Driving both value to your commercial clients and value to your FI / business
  • Controlling costs and mitigating risks for your clients
Getting a Better Handle on Patient Payments

Audience: Healthcare Industry focus

  • Improve efficiency of Front Office and Patient Payments
  • Provide options to Clear Out Patient Self Pay Balances
  • Reduce the Cost of Accepting Credit Cards
  • Easily enable Patient Payments via the Web
  • Implement a Payment Plan System
Maximizing your Firm’s Profitability

Audience: Legal Industry focus

  • Improve efficiency of Client payment acceptance
  • Improve Accounts Receivable payment time frames
  • Isolation of Operating Account payments and Trust payments – with integrated reporting to ease reconciliation
  • Easily enable Client payments via the web and invoice links

Any questions you have on these presentations, or to schedule a session for your customers or prospects, please contact Sara Kline at skline@msp-consulting.net.

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